If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers). Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team firstname.lastname@example.org with your name and order number.
We endeavour to refund to your payment method within 14 days of you posting, following our relevant inspections.
Although your returned parcel tracking may state ‘Delivered’ this doesn’t mean your refund will be issued instantly during busier periods.
We process returns in the order we receive them, please allow the full provisional 14 days from you posting, before contacting us for an update.
Unfortunately, we are unable to offer an exchange at this time; please do return the item to us and we will be happy to give you a refund (see terms and conditions above) so that you can place your new order at your convenience.
Sadly we cannot accept returns of web purchases in store at this time.
What to do next
Please re-package your item(s) securely and include this invoice as proof of purchase. Head over to the following Royal Mail website link, where you’ll be able to create and print your own trackable returns label: https://www.royalmail.com/track-my-return/create/560
Fill in all required fields including your 9-digit order number, this can be found on your invoice in the top left corner under the invoice number. You’ll then be sent an email (please check spam/junk folder) with your printable returns label attached, and full instructions on what steps to take next.
An alternative QR code will also be provided in the email, this can be used on your smartphone to print your label at the post office itself, handy if you don’t have access to a printer.
Please ensure you obtain proof of postage and keep it safe along with your tracking number. If you need to make a compensation claim you will need to produce the proof of postage - without this, we will unfortunately not be able to assist you.
We currently only offer free returns to UK residents with the above procedure.
International returns must be paid by the customer, please return your item(s) to the following address:
Glamorous Online Store
147 Great Ducie Street
Any Glamorous or other Glamorous in-house brands (eg. Alice & You, True Decadence) purchased in any other stores, outlets, or shows cannot be returned, exhanged or refunded at Glamorous.com. They should be returned direct to the stores through which they were purchased.
If you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order and return the item(s) to us within 28 days. This doesn’t apply to items that have been worn or used.