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UK Delivery

We currently provide the following delivery options when shopping with us online:

DELIVERY OPTION COST (GBP)
UK Standard Delivery - Royal Mail 48 Untracked
Delivery within 5 working days (usually 2-3 days) of dispatch.

FREE

Click & Collect from our Trafford Centre Store - Untracked
Order before 4.30pm Mon - Thurs. Ready to collect within 2 working days.

FREE

UK Next Day Delivery (UK Mainland Express) - Royal Mail 24 Tracked 
Order Mon-Thurs before 4pm for next day delivery.

£5.95 (FREE on orders over £60)

UK Saturday Delivery -  Guaranteed by 1pm
Order before 4pm Friday for Saturday delivery.

£5.95

Please note, no orders are processed on Bank Holidays.

UK Standard Delivery
We dispatch all Standard Delivery orders within 48 working hours, and we aim to deliver all UK Standard Deliveries within 5 working days. During sale periods or bank holidays deliveries may take longer. If you've not received your delivery within 10 working days, please contact our customer care team with your name and order number – the team will be happy to help within 2 days. Please note, this service cannot be tracked.

Click & Collect from our Trafford Centre Store
Collection address: Glamorous, 122 Regent Crescent, intu Trafford Centre, Manchester, M17 8AA. 
You'll receive an email when your order is ready to collect. Orders placed with click & collect on Friday, Saturday Or Sunday will be dispatched Monday and ready to collect by Wednesday. Please note, this service cannot be tracked. ID will be required for collection. Sadly we are unable to accept returns ordered online in store at this time.

PLEASE NOTE: At this time, we are unable to deliver to any PO Box addresses. Deliveries to Northern Ireland, the Highlands, Islands and AB postcodes may take longer to arrive. During busy periods, please allow up to 10 working days. If you have not received your delivery within 10 working days, please contact our customer care team with your name and order number. 

International Delivery

The Royal Mail International Tracked delivery service will aim to deliver to:

Western Europe within five working days.
Eastern Europe within five working days.
Rest of the World within six to ten working days.

We're currently offering the following delivery options for our international customers:

 COUNTRY COST (GBP)
 Europe 6.95
 Rest Of The World 9.95

International Deliveries
You'll receive a shipping confirmation email which contains your Royal Mail tracking number. Most European destinations allow full tracking throughout transit, but destinations outside of Europe may offer limited tracking once the parcel leaves the UK. Please be patient as the tracking will update once the parcel reaches your country and is scanned at the checkpoint (we have access to the same tracking information as you). We aim to deliver all international deliveries within the stated times, however, sometimes during busy periods and public holidays, deliveries may take longer. If you've not received your delivery within 15 working days, please contact our customer services team with your name and order number – the team will be in touch within 2 days.

PLEASE NOTE: All orders are shipped from the UK. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

Customs & Import Duties
Depending on the value of your order and the destination country, your item(s) may be subject to import charges. The person receiving the order is responsible for paying these extra charges. Due to the ever changing world of customs and duties, we're unable to provide accurate information on this.

If an order is held at customs and we're unable to contact the recipient within 10 working days, this order will be cancelled. In the event that the recipient refuses to pay the import duty, the order will also be cancelled. In both of these circumstances, Glamorous will incur a return or destroy fee and as such we'll not be able to refund any of these orders.

We would advise contacting your local customs office prior to making any purchase.

 

Delivery FAQ's

I haven’t received my order what should I do?
Check our delivery information for your estimated delivery day. If the time has exceeded the estimated delivery as outlined above, please firstly check with your local post office to see if they are holding your parcel. If the post office doesn’t have you parcel please contact our customer service team who will be happy to help with 2 working days. Please be ready to advise your order name and order number.

What happens if I’m not at home when you attempt to deliver?
You should have been left a calling card by the courier. Follow the instructions on this card to arrange redelivery or collection from your local sorting office. If you have any queries that the courier is unable to answer please contact our customer service team.

What do I do if I want to change the delivery address?
Unfortunately, we are unable to change your delivery address once an order has been dispatched.

What happens if my parcel arrives damaged or with items missing?
If your item requires a signature, ensure that you ask the courier to make a note that the parcel is damaged or has items missing. If something has gone wrong with your order, please contact our customer service team as soon as possible with your name and order number. Please also declare whether you would prefer a replacement or refund. Please note that in some circumstances, a declaration form is procedure.

How long will it take to receive my order?
Please refer to the Delivery and Returns section above.

How much will my delivery cost?
Please refer to the delivery cost table in the Delivery and Returns section above.

Do you deliver internationally?
Yes. Please refer to the Delivery and Returns section above for further details.

Will I need to pay customs and import charges?
Customs or import duties are charged once the parcel reaches the destination country. It is the customer’s responsibility to pay custom and import charges. Glamorous.com has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. We advise you contact your local customs office for current charges before you order.

  

Returns

If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers).

Items must be unworn/unwashed/with tags intact and with no odours or makeup/stains. Items that don’t adhere to these conditions will be rejected and sent back to the customer.

Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team care@glamorous.com with your name and order number. 

We endeavour to refund to your payment method within 14 days of you posting, following our relevant inspections. 
Although your returned parcel tracking may state ‘Delivered’ this doesn’t mean your refund will be issued instantly during busier periods.
We process returns in the order we receive them, please allow the full provisional 14 days from you posting, before contacting us for an update.          



Exchange Procedure

Unfortunately, we are unable to offer an exchange at this time; please do return the item to us and we will be happy to give you a refund (see terms and conditions above) so that you can place your new order at your convenience.

Sadly we cannot accept returns of web purchases in store at this time.


What to do next

Please re-package your item(s) securely and include this invoice as proof of purchase. Head over to the following Royal Mail website link, where you’ll be able to create and print your own trackable returns label: https://www.royalmail.com/track-my-return/create/560
Fill in all required fields including your 9-digit order number, this can be found on your invoice in the top left corner under the invoice number. You’ll then be sent an email (please check spam/junk folder) with your printable returns label attached, and full instructions on what steps to take next. 
An alternative QR code will also be provided in the email, this can be used on your smartphone to print your label at the post office itself, handy if you don’t have access to a printer.

Please ensure you obtain proof of postage and keep it safe along with your tracking number. If you need to make a compensation claim you will need to produce the proof of postage - without this, we will unfortunately not be able to assist you.

We currently only offer free returns to UK residents with the above procedure. 

International returns must be paid by the customer, please return your item(s) to the following address: 

Glamorous Online Store
147 Great Ducie Street
Manchester
UK
M3 1FB

 


Any Glamorous or other Glamorous in-house brands (eg. Alice & You, True Decadence) purchased in any other stores, outlets, or shows cannot be returned, exchanged or refunded at Glamorous.com. They should be returned direct to the stores through which they were purchased.

If you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order and return the item(s) to us within 28 days. This doesn’t apply to items that have been worn or used.

Returns FAQ's

My item doesn’t fit can I exchange it for another size?
Unfortunately, we're not currently able to exchange items. However, you can return the item selecting (S) size/fit issue and you'll be refunded for this order within 14 days (See Returns T&C). You can then place a new order for the required size. Please note, you may have to make an additional payment for your new order including postage charges where applicable.

I have changed my mind can I return the item?
Yes! You can return any unworn items that are in a re-saleable condition within 28 days of receiving the item. (See Returns T&C)

If I buy two sizes to try on can I send one back?
Yes! You can return any unworn items that are in a re-saleable condition within 28 days of receiving the item. (See Returns T&C)