Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:
If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers).
Items must be unworn/unwashed/with tags intact and with no odours or makeup/stains. Items that don’t adhere to these conditions will be rejected and sent back to the customer.
Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team firstname.lastname@example.org with your name and order number.
We endeavour to refund to your payment method within 14 days of you posting, following our relevant inspections.
Although your returned parcel tracking may state ‘Delivered’ this doesn’t mean your refund will be issued instantly during busier periods.
Please re-package your item(s) securely and include your invoice as proof of purchase.
Please ensure you obtain proof of postage and keep it safe. If you need to make a compensation claim you will need to produce the proof of postage - without this, we will unfortunately not be able to assist you
Both UK & International returns must be paid by the customer, please return your item(s) to the following address;
Glamorous Online Store
Westpoint Enterprise Park
Please allow up to 14 working days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done.
Once we've confirmed that your return has been processed, please allow 3-7 days for your refund to reach you.