FAQ’S

FAQ’S

WHERE CAN I FIND OUT ABOUT WHOLESALE OPPORTUNITIES?

If you’re interested in finding out more about Wholesale opportunities with Glamorous, please out the following form https://glamorous.com/pages/wholesale

HOW DO I USE A PROMOTIONAL CODE?

Simply enter your promotional code into the ‘Discount Codes’ box at checkout and hit 'Apply Code'. If the code is valid your discount will be applied! Remember- only one discount code can be used per order.

WILL I NEED TO PAY CUSTOMS AND IMPORT CHARGES?

If you are a customer outside of the UK Customs or import duties are charged once the parcel reaches the destination country. It is the customer’s responsibility to pay custom and import charges. Glamorous.com has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. We advise you contact your local customs office for current charges before you order.

I HAVE SEEN A PRODUCT ADVERTISED BUT IT IS NO LONGER ON THE WEBSITE?

Popular items can sell out very quickly if you want to know if we will be re-stocking an item you can email us on care@glamorous.com or tweet us @ukglamorous and we can let you know. We add new items to the site every week so if your chosen product is no longer listed on site you may be able to find a similar item by browsing through our new in section http://www.glamorous.com/new-in.html

DO YOU OFFER STUDENT DISCOUNT?

We are currently working on some great student discount offers that will be available in the near future.Visit our site regularly to discover our current promotions and sign up to our newsletter to be the first to hear about new offers.

CAN I FIND YOU ON SOCIAL?

Of course! Find us on instagram @UKGlamorous or Facebook @glamorouscom. For BTS action from Glamorous HQ follow us on Snapchat at @glamorousuk. To be first to hear about new season launches, competitions and promotions, make sure you’ve signed up to our newsletter to stay in the know.

HOW CAN I PAY FOR MY ORDER?

We accept the following payment cards: Visa, Visa Debit, Solo, Maestro and Electron. We also accept PayPal, Klarna & Clearpay payments. 

HOW SAFE IS ORDERING ON YOUR WEBSITE?

We take security seriously, which is why we are committed to ensuring any data you provide us with is safe and secure. Our security systems and procedures are robust to ensure we safeguard all information we collect online.

WHAT ARE YOUR SIZES LIKE?

Please refer to the size guide on all of our product pages where you can find further information about our sizing and size availability

HELP! I’VE FORGOTTEN MY PASSWORD!

Just hit the 'Forgot your password?' link below the password box and follow the instructions. If you continue to experience problems, just contact our customer service team who will be happy to help.

RETURNS

HOW LONG DO I HAVE TO RETURN AN ITEM?

We will be happy to offer you a refund of the value paid on any item(s) returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers). Please ensure you return unsuitable items unused and in their original condition, with all tags and tickets still attached otherwise we cannot process your refund.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that you've received an incorrect or faulty item. Please send us an email to care@glamorous.com with your order number, the name/product code of the item you were supposed to receive and any further details. To return an item please follow the steps stated in ‘How do I return an item?’ and we'll make sure we do our best to resolve this for you.

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:

HOW DO I RETURN AN ITEM?

If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers). 

Items must be unworn/unwashed/with tags intact and with no odours or makeup/stains. Items that don’t adhere to these conditions will be rejected and sent back to the customer.

Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team care@glamorous.com with your name and order number. 

We endeavour to refund to your payment method within 14 days of you posting, following our relevant inspections.
Although your returned parcel tracking may state ‘Delivered’ this doesn’t mean your refund will be issued instantly during busier periods.

Please re-package your item(s) securely and include your invoice as proof of purchase. 

Please ensure you obtain proof of postage and keep it safe. If you need to make a compensation claim you will need to produce the proof of postage - without this, we will unfortunately not be able to assist you


Both UK & International returns must be paid by the customer, please return your item(s) to the following address;


Glamorous Online Store
Unit 8
Westpoint Enterprise Park
M17 1QS

 

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Please allow up to 14 working days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done.
Once we've confirmed that your return has been processed, please allow 3-7 days for your refund to reach you.

DELIVERY

HOW MUCH DOES DELIVERY COST?

Please check out our delivery page here for shipping options and costs.

HOW LONG WILL MY DELIVERY TAKE?

Please refer to our delivery page here for estimated time frames, and further information about the delivery options we offer.

WHERE DO YOU DELIVER TO?

Please refer to our delivery page here.